Cancellations / Refunds

Custom orders

Custom order cancellation must be submitted by email to shane@snarkymoose.com within 24 hours of payment.  If an order has been started you will be refunded the full purchase price minus any materials that have used up to that point and any artwork fees.

Non custom orders

Cancellation must be submitted by email to shane@snarkymoose.com within 24 hours and you will be refunded the full purchase.  If your order has already been packed you will incure a 5% restocking fee of the total purchase price.

Refunds

All refunds will be processed back to the origional payment method within a 5-10 day period.